Contact us anytime by: EMail!
We have been in business for 7 years. We work very hard everyday to follow standard business practices that continue to keep us in business are keep our customers happy! We will do everything in our power to earn your trust and look forward to building a relationship with you.
If you need to call us you can contact us at:
Phone: (208) 362-1370
Please note, in order to keep our prices as low as possible, we don't offer phone support for "where's my order"? Please email us if you need an order status and can't find it by using the ORDER STATUS link above.
PRODUCT SELECTION HELP:
Our staff is here to assist you in any way we can. If you email us,
you will receive a response within 1 business day. We will do our
best to help you choose
the perfect gift looking for. . In addition, we offer LIVE CHAT - just click on the icon that is displayed on most pages in our store. Our highly trained staff has used more of the products on our site and can assist with just about any questions you have.
SHIPPING AND HANDLING
Our shipping and handling is base on the standard UPS rates plus any discount we receive for volume of shipments, we do not charge a handling fee.
All of our gifts are sent in a brown shipping
box or a standard USPS Priority Mail Box (if shipping to a PO Address). The only thing on the outside of the box will be our return address and your mailing address. Your package will arrive from Garnet Group, Las Vegas, Nevada. PLEASE NOTE THAT SELECTING 2ND DAY SHIPPING DOES NOT MEAN YOU PACKAGE WILL BE SHIPPED ANY FASTER. Even though we try very hard, sometimes we are out of stock on certain items which will cause a delay in shipping your package.
PERSONAL INFORMATION POLICY:
We are very aware of your concerns and we take your privacy very seriously,
that is why we have taken steps necessary
in order
to give
our
customers
the assurance they expect and need when making a purchase. JackRabbit-Vibe is a secure site with the highest regard for your
private information. We
do not release
any of your private information. Due to the design of the site you may or may not see the
security lock at the bottom of your screen. Please rest assured that
our SSL certificate IS working even if you don't see the lock.
RETURN POLICY:
Due to the personal nature of our items we are unable to accept returns for
any reason other than defective items. If your item is defective, please ship
the item to us and we will replace it for the exact same item at no charge
to you.
REFUSED SHIPMENTS:
All refused shipments will be charged the price of the shipping and a 25% restocking fee. If you would like to cancel you order, please email us and let us know.
CREDIT CARD CHARGES:
Not to worry. Any credit card charges will appear from Garnet Group. Nothing regarding your purchases. We respect your privacy!
Please feel free to contact us anytime - we are here to help!: Email!